Accounting Manager & General Manager At Gold Rush Express
Rachelle Dicker
Rachelle Dicker, a seasoned expert with over 22 years of experience in the delivery industry, brings a wealth of knowledge and leadership to her role at Gold Rush Express, a family-owned courier company founded by her grandparents and currently operated by her father, JR Dicker.Rachelle's passion for the business is deeply rooted, having been actively involved in Gold Rush Express since the age of 17. Her journey began as a young girl, accompanying her father on routes around Monterey, serving as his co-pilot and navigator. This early exposure provided her with a comprehensive understanding of the company's operations.Throughout her tenure at Gold Rush Express, Rachelle has held various leadership positions, showcasing her adaptability and versatility. In her current role as Accounting Manager, which she has held since January 2010, Rachelle oversees the financial department, leveraging her expertise in accounts payable, accounts receivable, invoicing, and accounting. She is proficient in using QuickBooks to effectively manage the company's financial operations.In addition to her accounting responsibilities, Rachelle has been serving as the General Manager since November 2008. In this capacity, she demonstrates her strong skills in customer service, P&L management, warehousing, strategic planning, shipping, dispatching, and LTL (Less Than Truckload) operations. Prior to her role as General Manager, Rachelle served as the Office Manager from February 2007 to November 2008, where she honed her skills in customer service, warehousing, shipping, dispatching, and LTL operations.Rachelle's commitment to continuous improvement and innovation is evident in her approach to leadership. She consistently seeks out opportunities to enhance Gold Rush Express's services, staying attuned to industry trends and emerging technologies. By combining old-school customer service with cutting-edge solutions, Rachelle ensures that the company delivers exceptional value to its clients.As a member of the Customized Logistics and Delivery Association (CLDA) and the California Delivery Association, Rachelle stays up-to-date on the latest regulations and best practices in the delivery field. She has completed comprehensive training programs, including HIPAA, Bloodborne Pathogen, Sexual Harassment, and STA assessments, further enhancing her expertise. Additionally, Rachelle holds a degree in Accounting from Cabrillo College and an Associate's Degree in Business Management from the University of Phoenix, providing her with a solid foundation in business principles.Rachelle's dedication to excellence extends beyond her role at Gold Rush Express. She has been recognized for her insights on operating a family business, having been interviewed for two articles on the subject. Most recently, she was featured by the CLDA, sharing her thoughts on the topic of employees vs. independent contractors.Under Rachelle's leadership, Gold Rush Express prioritizes the safety and security of its drivers and packages. The company, guided by Rachelle, employs strict vetting processes, including background checks and driver's license verification, to ensure that only qualified and reliable individuals join their team. Comprehensive training programs on secure package handling, safe driving techniques, and adherence to traffic regulations further reinforce Gold Rush Express's commitment to safety.Customer satisfaction is at the core of Rachelle's approach. She emphasizes clear communication, providing regular updates and notifications to customers regarding the status of their packages. Gold Rush Express leverages advanced tracking technology to monitor deliveries in real-time, enabling prompt issue resolution. Rachelle's team is trained to handle packages with precision and accuracy, and in the rare event of an error, they take full responsibility and work diligently to rectify the situation.With Rachelle at the helm, Gold Rush Express continues to set the standard for reliable and efficient delivery services in the San Francisco and Silicon Valley region. Her extensive experience, personalized approach, commitment to safety, and dedication to exceptional customer service have earned the company a strong reputation in the industry.
